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FAQs
Does The Collagen Co. offer free shipping?
You will always get free shipping on all orders over $69 in the US. If your order is less, this costs $5.95. Make sure to regularly check our pages for any additional offers on free shipping.
Can I get a first order discount code from The Collagen Co?
Yes. Sign up for The Collagen Co mailing list to get $10 off your first purchase. Simply go to the website footer and click ‘Get $10 off’, then type your email address to be sent your first order discount code.
How long does it take to process the order?
Your order will be processed within 24 business hours between Monday – Friday, excluding public holidays. Your orders will typically be delivered within 3 – 5 business days. If your order is placed after 3 pm AEST, then it will be processed the next day.
What is the returns policy at The Collagen Co.?
You can only return your order if it’s damaged or faulty. As this is an edible product, The Collagen Co. cannot accept returns for opened packages. If you think something is not quite right with your order, you can get help from the customer service team by emailing hello@thecollagen.co.
Hints and Tips
Newsletter exclusives: Save when you sign up to the newsletter with $10 off at The Collagen Co. Plus, you will stay in-the-know for the brand’s latest promos and sales updates.
Save up when you purchase in a bundle: Look out for their current Bundles deals to save on your order by purchasing more for less. Particularly, the Starter Bundle can be a great way to start your collagen journey.
Refer a friend: The Collagen Co. offers you and your friend $20 off when you refer a friend. Your friend will receive the $20 off first, and you will get yours as soon as they place their first qualifying order.
Download The Collagen Co. app: If you are taking collagen products regularly, the app can be helpful in managing your orders and tracking your favourites. Plus, you will have access to all the latest in-app promotions too.
How to use your The Collagen Co. discount code
- Select The Collagen Co. promo code you wish to use.
- Click the link to open the The Collagen Co. website.
- Add your items to the shopping cart and proceed to checkout.
- Enter the promo code in the code box at checkout.
- Click “Apply” and enjoy your savings!
